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At Maesha Organics, we pride ourselves on creating products that are mixed fresh to order, ensuring the highest quality and effectiveness for our customers. Due to the hygienic nature of our products, Maesha Beauty does not accept any returns or exchanges. Therefore, all sales are final. No refunds or exchanges will be granted for any reason. The only exceptions to this policy are if you receive an incorrect order or if your order takes more than 5 days to ship. In such cases, please contact our customer service team to resolve the issue promptly. This policy helps us maintain our commitment to delivering fresh and uncontaminated products to all our valued customers.
Once your Maesha Organics order has been processed and handed over to the shipping carriers, it is important to reach out to the shipping company directly for any issues related to delayed, missing, or stolen orders. If your order arrives damaged during shipment, you will need to file a claim with USPS. We recommend documenting any damage with photos and retaining all packaging materials to support your claim. Our customer service team is here to assist you with any other concerns to ensure you have a smooth shopping experience with us.